Frequently Asked Questions
Answers to common questions
What's New:
Wes-Tech Expands:
We now have almost 6000 square feet of wharehouse space but the best part is the 8 parking spots with 3 additional customer spots for the building. Thats potentially 11 spots compared to the 4 we use to have.
If you have not been down to our shop lately we have begun renovations that will open up 30% more show room space. Our Landscape Lighting area has 80 working lights that can be shown individually in the dark.
Check out our Facebook page at www.facebook.com\Irrigation.Canada.
As always our emphasis is on having information readily available for your use. If you would like to see something specific let us know on our contact page.
Key Product:
HRC990 Battery / Solar Controller
Feature packed and capable of opperating up to 4 valves on battery power the 990 is just a start! HRC 990 is easily converted into a "green" controller by adding its moisture sensor module or go battery free with its SOLAR power module. Whatever combination of features you decide on you'll be satisfied with HRC 990's reliabilty, ease of use, and performance.
Upcoming Courses:
Follow this link for the most recent courses offered by the Irrigation Industry Association of BC
Follow this link for the most recent courses offered by the International Irrigation Association
Frequently Asked Questions
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- Do you sell to the public ?
- Do you ship products ?
- Is irrigation all that you supply ?
- Do I need an appointment ?
- How long does it take to have a design done ?
- What is required for you to do an irrigation design ?
- Do you do site visits ?
- Do you do installations or service ?
- What are your hours ?
- What is your return policy ?
- Can you send me a catalogue ?
- How is parking at your store ?
Do you sell to the public ?
- Yes, Wes-Tech Irrigation Supply is both a wholesale and retail store.
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Do you ship products ?
- We would be happy to send any of our products to any destination you wish. We can send via mail, courier or bus. We can also provide a rate quote prior to sending.
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Is irrigation all that you supply ?
- Although irrigation is our main business, we also supply landscape lighting, water and filtration systems, water gardens, features, and other industry related products like tools and landscape cloth.
- All our products are industry related and our staff is well trained to assist with everything we sell.
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Do I need an appointment ?
- Appointments are not necessary. Our store is equipped with an express counter for quick purchases, a full service counter for customers who require more in depth assistance and a commercial counter for contractors who have accounts.
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How long does it take to have a design done ?
- This depends on the time of the year. Designs are generally done on a first come first serve basis so in the off season it is possible to get it the same day. When it is spring and summer the wait time can be a week or more.
- Please note that the speed of the design depends greatly on the quality of the drawing provided.
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What is required for you to do an irrigation design ?
- Please visit our Design page to access our questionnaire. Generally we need a scaled drawing, the size of the pipe that will supply the system, the metre size and the line pressure.
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Do you do site visits ?
- Wes-Tech Irrigation is a supply and design store only and doing site visits would be a conflict of interest with the contractors we supply.
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Do you do installations or service ?
- Wes-Tech Irrigation is a supply and design store only and doing service and installation would be a conflict of interest with the contractors we supply.
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What are your hours ?
- Please visit our contact page for a detailed break down of our hours.
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What is your return policy?
- Any special order or non stocking products are non returnable.
- Any cut items - pipe, liner, wire etc. are non returnable.
- Any unused product returned after seven (7) days Is subject to a twenty percent(20%) restocking charge.
- Any used or dirty products are non returnable.
- No returns will be accepted after 30 days.
- A copy of original invoice must accompany all returns.
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Can you send me a catalogue ?
- Hard copy catalogues are available for commercial accounts. Digital downloads of our catalogue are available for everyone on our product page.
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How is parking at your store ?
- At the end of 2010 we secured a deal that gave us half the parking lot. This gives us 8 spots total plus the building has allocated some spots for customers of the building. This should greatly improve parking.
- We also have 2 hour parking on our side of Alpha St. and are in close proximity to the Mall and Starbucks.
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How is parking at your store ?
- At the end of 2010 we secured a deal that gave us half the parking lot. This gives us 8 spots total plus the building has allocated some spots for customers of the building. This should greatly improve parking.
- We also have 2 hour parking on our side of Alpha St. and are in close proximity to the Mall and Starbucks.
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